How do I check if my phone supports eSIM?

On iPhone: Settings → General → About → look for ‘Available SIM’ / ‘Digital SIM’. On Android: Settings → Network & Internet / Connections → SIMs / SIM Manager → look for eSIM options. You can also dial *#06# and check for an EID number.

Are all models listed guaranteed to work?

Most devices listed are known to support eSIM, but some regional variants or carrier‑locked models may have eSIM disabled. Please check your phone’s settings to confirm before purchase.

Can I use an eSIM and a physical SIM together?

Many modern phones support Dual SIM (eSIM + physical) or Dual eSIM. Availability depends on the model and software version.

📱

Having Trouble Using Your eSIM?

Don’t worry — most issues are easy to fix. Follow this simple troubleshooting guide before reaching out to our support team.

①

Check if Your eSIM is Installed

Go to Settings → Mobile/Cellular → SIMs and confirm your eSIM (usually named eTravelSIM) is visible and active. If not, install it using the QR code sent to your email.

②

Connect to Wi-Fi or Another Data Network During Installation

The eSIM needs an active internet connection to download its activation profile. Please ensure you’re connected to Wi-Fi or another SIM’s data while installing.

③

Turn ON Data for Your eSIM

After installation, go to Settings → Mobile Data → Data SIM and select eTravelSIM to make sure data is enabled.

④

Enable Data Roaming

To connect to partner networks abroad, make sure Data Roaming is turned ON under Settings → Mobile Data Options.

⑤

Ensure You’re Using the Correct SIM

Sometimes your phone may still use your regular SIM for data. Go to Settings → Mobile Data → Default Line and select eTravelSIM as your data SIM.

✅ Quick Recap

eSIM Installed
Wi-Fi or alternate connection used during setup
Data ON for eSIM
Data Roaming ON
eTravelSIM set as Data SIM

If you’ve tried all the above and still face issues, our support team will be happy to help!

💬 Chat on WhatsApp

Quick ways to confirm eSIM support

Via Settings (iPhone)

Open Settings → General → About.
Look for Available SIM / Digital SIM or an EID field.
If visible, your iPhone supports eSIM.

All iPhone XR/XS and newer models support eSIM.

Via Settings (Android)

Open Settings → Network & Internet / Connections.
Tap SIMs / SIM Manager / eSIMs.
If you see an option to Add eSIM, your phone supports eSIM.

Menu names vary by brand (Samsung, Google Pixel, etc.).

Dial Code

Dial *#06# on your phone.
Check the numbers shown. If you see an EID, eSIM is supported.

EID = eSIM ID. Presence of EID generally confirms eSIM capability.

Heads‑up: Some carrier‑locked or region‑specific variants may disable eSIM even if the global model supports it. Always confirm in Settings before purchasing.

Brand‑by‑brand quick notes

Apple: iPhone XR/XS and newer support eSIM. Dual eSIM on many recent models.

Google Pixel: Pixel 3 and newer generally support eSIM (some early/region variants limited).

Samsung Galaxy: S20 and newer, Note20, and Z series support eSIM on most variants. Check SIM Manager.

Others: Recent models from Honor, Huawei, Motorola, OnePlus, Xiaomi may support eSIM depending on region and firmware.

For corporate/MDM or carrier‑locked devices, administrators or carriers may disable eSIM.

FAQs

Will my eSIM work worldwide?

eTravelSIM works across multiple networks in each covered country. However, your phone must be factory‑unlocked and eSIM‑capable. Coverage and 5G/4G availability vary by network.

Dual SIM: can I keep my home number active?

Yes—most modern devices support Dual SIM (eSIM + physical SIM). You can keep calls/SMS on your home SIM and use eTravelSIM for data while abroad. Configure default lines in Settings.

I can’t see eSIM options in Settings

Update to the latest OS, restart, and check again. If still missing, your device/region/carrier may have eSIM disabled. Please contact your carrier or device maker.

eSIM troubleshooting