FAQ

An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you install a mobile plan by scanning a QR code. Your phone can keep your home SIM and a travel eSIM side by side, so you can use local mobile data abroad without roaming charges.

It depends on the destination. Most countries have data packs from 1 GB (usually valid for 30 days) and unlimited plans for a set number of days. Some plans add local call minutes with a phone number. Each country's eSIM page lists its exact plans and prices.

Your QR code arrives by email right after purchase. Install it before you travel, while connected to Wi-Fi:

1. Open Settings → Mobile Service (or Cellular) → Add eSIM.
2. Tap Use QR Code and scan the QR code from your email. If you can't scan it, tap Enter Details Manually and type the SM-DP+ address and activation code from the same email.
3. Label the new line (for example "Travel") and keep your home SIM as the primary line for calls and SMS.
4. When you arrive, choose the travel eSIM for Mobile Data. Turn on Data Roaming for that line if your plan requires it.

Step-by-step help: iPhone installation guide.

Many plans can be topped up on our Recharge page. If your plan has no top-up there, email support@etravelsim.com with your order number and we'll help.

Log in to My Account with the email you used to buy the eSIM, then click View Balance next to your order. You can also email support@etravelsim.com with your order number.

Most smartphones from recent years support eSIM: iPhone XR and newer, Samsung Galaxy S20 and newer (including Z Fold and Z Flip), Google Pixel 3 and newer, and selected Motorola, OnePlus, Xiaomi and Sony models. Check your phone on our device compatibility page.

Only some plans include a phone number. Most ETravelSim plans are data only, and you can still call and message over WhatsApp, FaceTime and similar apps. Plans that include call minutes come with a phone number, shown on the plan.

No. An eSIM is installed on one device and can't be moved between an iPhone, iPad and Apple Watch. Buy a separate eSIM for each device you want to connect.

No. Each SIM, physical or eSIM, has its own number. Your phone can hold both, so you can keep your home number for calls and SMS while the travel eSIM handles data.

No. The iPhone must be carrier-unlocked to use another provider's eSIM. To check, go to Settings → General → About and look for Carrier Lock: it says "No SIM restrictions" when the phone is unlocked. If it's locked, ask your carrier to unlock it before you travel.

iPhone SE (2nd generation, 2020) and newer support eSIM; the first iPhone SE does not. To install your eSIM:

1. Open Settings → Mobile Service (or Cellular) → Add eSIM.
2. Scan the QR code from your ETravelSim email, or enter the details manually.
3. Choose the eSIM for mobile data when you travel.

No. An eSIM and a physical SIM use the same networks at the same speeds. Your speed depends on the network, your plan and the coverage where you are.

Every iPhone from iPhone XR and XS (2018) onwards supports eSIM, including iPhone SE (2nd generation and later). iPhone X and older models don't. See the full list on our device compatibility page.

Go to Settings → Connections → SIM manager → Add eSIM, then scan the QR code from your ETravelSim email or enter the details manually.

A travel eSIM doesn't replace your physical SIM: both work side by side. After your trip, switch the travel eSIM off, or delete it once the plan has ended, and your phone uses your physical SIM as before. Don't delete it while the plan is still active, because it can't be reinstalled. To move your own number from an eSIM to a physical SIM, contact your home carrier.

A travel eSIM gives you local mobile data abroad at a fixed prepaid price, so you avoid roaming charges. You buy online, install it by QR code before you fly and are connected when you land, with no SIM shop and no card swap.

Mobile data on an eSIM is encrypted by the mobile network, while public Wi-Fi is often open and shared, which makes it easier for others to intercept your traffic. A travel eSIM also keeps you online away from cafés and hotels.

Dial *#06#: if your phone shows an EID number, it supports eSIM. It must also be carrier-unlocked. You can check your model on our device compatibility page.

The lowest-priced USA plans are the smaller data packs, from 1 GB for 30 days. The full USA eSIM range covers 1 GB to 50 GB data packs, unlimited data for 7, 10, 15 or 30 days, and 12, 30 or 50 GB plans with unlimited calls. Live prices in your currency are on the USA eSIM page.

Look for nationwide 5G/LTE coverage, a plan length that matches your trip and clear fair-use terms. ETravelSim's USA eSIM runs on AT&T (5G/LTE), with 1–50 GB data packs, unlimited plans for 7, 10, 15 or 30 days (4 GB a day at full speed, then 1 Mbps) and plans with unlimited calls.

Many travel eSIM providers sell USA plans, including ETravelSim. Our USA eSIM runs on AT&T, arrives by email straight after purchase and can be installed before you fly.

Buy a USA eSIM online before you leave. The QR code arrives by email straight away: install it at home on Wi-Fi, and it connects to AT&T when you land.

For most visitors a prepaid eSIM is the easiest option: no store visit and no card swap. ETravelSim's USA eSIM uses AT&T 5G/LTE and offers data packs, unlimited plans and plans with unlimited calls.

Look for an eSIM on a strong Turkish network with a plan that fits your trip. ETravelSim's Turkey eSIM uses Turkcell on 4G/5G, with 1–25 GB data packs for 30 days or unlimited plans for 3 to 30 days, plus optional local minutes with a UK (+44) number.

Buy it on our Turkey eSIM page, receive the QR code by email straight away and install it before you fly.

Yes. Turkish networks support eSIM, and ETravelSim's Turkey eSIM connects to Turkcell on 4G/5G.

Yes. You can use a travel eSIM in Turkey instead of buying a local SIM. ETravelSim's Turkey eSIM is installed before you travel and connects to Turkcell when you arrive.

Yes, if your phone supports eSIM and is carrier-unlocked. Install the eSIM before you fly and select it for mobile data when you land.

Yes. Buy your Turkey eSIM online before your trip and it's ready when you land, so you don't need to look for a SIM shop at the airport.

Scan the QR code from your email while on Wi-Fi before you travel, then select the eSIM for mobile data when you land. Your phone must support eSIM (check compatibility). Step-by-step guides: iPhone · Android.

Go to our Turkey eSIM page, choose a data pack or unlimited plan, and pay online. The QR code is emailed to you straight away.

Yes. ETravelSim's Turkey eSIM uses Turkcell 4G/5G. Unlimited plans give 5 GB a day at full speed, then 2 Mbps, and the full-speed allowance resets every 24 hours.

For most trips, the Turkcell eSIM with unlimited data or a GB pack. If you need hotspot or no daily limit, choose Truly Unlimited Data for Turkey (1 to 30 days).

ETravelSim's Turkey eSIM runs on Turkcell 4G/5G and is rated 4.8/5 from more than 1,700 customer reviews. Choose a GB pack for light use or an unlimited plan for heavy use.

Scan the QR code from your email (on iPhone: Settings → Mobile Service → Add eSIM; on Android: SIM manager → Add eSIM). The plan's validity starts when it first connects to a network in Turkey.

1, 5, 10 or 25 GB valid for 30 days, or unlimited data for 3, 5, 7, 10, 15 or 30 days (5 GB a day at full speed, then 2 Mbps). Each plan can add 100 or 200 local minutes with a UK (+44) number. Hotspot works on the GB plans.

Data packs are valid for 30 days. Unlimited plans last 3, 5, 7, 10, 15 or 30 days. Validity starts when the eSIM first connects to a network in Turkey.

Choose an eSIM that uses Morocco's main networks and fits your trip length. ETravelSim's Morocco eSIM connects to Meditel/Orange on 5G/LTE, with 1–20 GB data packs for 30 days or unlimited plans for 7, 14 or 30 days (4 GB a day at full speed, then 1 Mbps).

Arabic and Amazigh (Berber) are the official languages. Moroccan Arabic (Darija) is spoken day to day, French is widely used in business and in cities, and English is common in tourist areas.

Morocco is generally considered safe for travellers, especially in the main cities and tourist areas. Take normal precautions against petty theft in crowded places, and check your government's travel advice before you go.

1, 2, 5, 10 or 20 GB valid for 30 days, or unlimited data for 7, 14 or 30 days (4 GB a day at full speed, then 1 Mbps). Hotspot works on the GB plans.

Buy it online on our Europe eSIM page: choose a plan and pay, and the QR code arrives by email straight away. Install it before you travel.

One that covers every country on your route with a single eSIM. ETravelSim's Europe eSIM covers 34 countries, including the UK and Switzerland, with 1–50 GB data packs or unlimited plans, and optional local minutes with a UK (+44) number.

Install the eSIM before you leave by scanning the QR code from your email while on Wi-Fi. When you land, select it for mobile data. It connects to local networks and keeps working as you cross borders between the countries covered.

It depends on the data and days you need. Data packs start at 1 GB for 30 days and unlimited plans start at 5 days. Live prices in your currency are on the Europe eSIM page.

1, 2, 3, 5, 10, 25 or 50 GB for 30 days, 30 GB for 7 days, and unlimited data for 5, 7, 10, 14 or 30 days (4 GB a day at full speed, then 1 Mbps). Plans can add 100 local minutes with a UK (+44) number.

Yes. Dubai's mobile networks support eSIM, and most recent phones can use a travel eSIM there. ETravelSim's Dubai eSIM works on 5G/LTE.

Yes. You can buy a Dubai eSIM online before you travel, so you're connected as soon as you land, without buying a SIM at the airport.

Buy it on our Dubai eSIM page, install the QR code from your email before you fly, and select it for mobile data when you arrive.

Yes. eSIMs work in Dubai on 5G/LTE, and WhatsApp and FaceTime calls work on ETravelSim's Dubai eSIM.

Yes. Local operators and travel providers offer eSIMs. A travel eSIM such as ETravelSim's lets you skip the local SIM shop and keep your home SIM in your phone.

1 GB for 7 days, 3 to 50 GB for 30 days, or unlimited data for 5, 7, 10, 15 or 30 days (4 GB a day at full speed, then 1 Mbps).