FAQ for eSim

What is eSim?

The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech like Apple Pay and Google Pay

The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes. 

eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the mobile network.


What all services can be used with eTravelSim?

The product enables you to make or receive calls, send or receive SMS or use data.


How to buy data plans for eTravelSim?

We have a large range of prepaid data plans specifically designed according to the customers' need. We provide country specific data or voice plan depending upon your destination country and data consumption. You can buy a data/voice plan depending on your requirement.

How to activate the eSim?

On successful purchase of eTravelSim you will receive QR code on your email address, you have to scan the QR code to install the eTravelSim on to your phone.


What number will be my Mobile number? And can I use my existing mobile number?

We provide number starting with +44. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received in both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.


What is the validity of the plan?

Depending upon the plan you buy, the validity will come accordingly.

How do I top up my plan?

You may send us a mail at Support@matrix.in mentioning your order number and we will top it up.

Which countries are covered?

List of countries covered are mentioned as part of the plan that you buy.

Should I buy my eTravelSim before travelling or when I arrive?

You can do it either ways.


Can I use the same eTravelSim in different devices?

Once an eTravelSim is installed in one device you can't install it in another device.


Is the Samsung Galaxy S10 compatible with eSIM? 

No, Samsung Galaxy S10 does not support an eSIM.


Does the iPhone 10 support eSIM?

No, the iPhone 10 does not support an eSIM. The first apple phone to support an eSIM starts from iPhone XS and iPhone XR. All the previous models are not supported with eSIM.

Is the Huawai P40 pro+ compatible with eSIM?

No, only the P40 and P40 Pro models are compatible. 

How do I check my balance?

Please send a mail to support@etravelsim.com mentioning your order number, the support team will provide you the required details.