FAQ for eTravelSIM
What is an eSim?
The term "eSIM" simply means an embedded SIM card. No physical SIM cards are involved; you don't need to swap. An eSIM is a small chip inside your phone that works similarly to the NFC chip used for payment techs like apple pay and google pay.
The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're straightforward to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes.
eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network of the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, and network configurations that allow your device to connect to the mobile network.
What services can be used with eTravelSim?
Two versions of this product are available: one is data-only, while the other supports both voice and data services. The data-only version permits you to use data exclusively, whereas the other version allows you to make or receive calls, send or receive SMS messages, and use data.
How to buy data plans for eTravelSim?
Our company offers an extensive selection of prepaid data plans that are tailor-made to meet the unique needs of our customers. We provide data or voice plans that are specific to the country you will be visiting and your data usage requirements. Depending on your particular needs, you can purchase either a data or voice plan from us.
How to activate the eSim?
To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You need to scan the QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use. Please get in touch with our 24/7 customer care in case of any issues during or after installation.
NOTE: PLEASE DO NOT DELETE OR REMOVE ESIM ONCE INSTALLED ON YOUR PHONE SINCE THE ESIM CAN ONLY BE SCANNED ONCE AND IN NO CASE BE RE-SCANNED.
What number will be my Mobile number? And can I use my existing mobile number?
We provide number starting with +44. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received in both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.
What is the validity of the plan?
The validity of your plan will vary depending on the specific plan you purchase. Each plan has its own designated validity period. When you select a plan, the corresponding validity duration will be clearly stated. It is important to review the details of each plan to understand the validity period associated with it. This will ensure that you have the appropriate timeframe to utilise the services included in your chosen plan. If you have any questions or need further clarification regarding the validity of a specific plan, please feel free to contact our customer support team. They will be more than happy to assist you.
How do I top up my plan?
We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at firstname.lastname@example.org, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.
Which countries are covered?
List of countries covered are mentioned as part of the plan that you buy.
Should I buy my eTravelSim before travelling or when I arrive?
We offer the flexibility to purchase your eTravelSim either before your trip or after arriving at your destination. This allows you to choose the option that best fits your needs and preferences. Whether you prefer the convenience of having your eTravelSim ready to go before your trip or upon arrival, we're here to support you every step of the way.
Do you know if I can use the same eTravelSim in different devices?
Once you have installed your eTravelSim on a device, it will be activated and ready to use. We recommend that you choose the device you wish to use the eTravelSim carefully, as it cannot be transferred to another device once it is installed. This ensures that you have a secure and reliable connection on your chosen device throughout your travels.
You may check compatibility of your device for Esim by clicking here Check Device Compatibility
Is my device eSIM compatible?
Is the Samsung Galaxy S10 compatible with eSIM?
No, Samsung Galaxy S10 does not support an eSIM.
Does the iPhone 10 support eSIM?
No, the iPhone 10 does not support an eSIM. The first apple phone to support an eSIM starts from iPhone XS and iPhone XR. All the previous models are not supported with eSIM.
Is the Huawai P40 pro+ compatible with eSIM?
No, only the P40 and P40 Pro models are compatible.
How do I check my balance?
- If you are an existing customer then login else create account with the same email ID from which you had purchased the eSim.
- On the My Account page, you will see a list of all the orders.
- Click the View Balance button against the order number to fetch the balance of your number.
Please mail email@example.com mentioning your order number, and the support team will provide you with the required details.
How do I check my balance for Thailand eSIM?
To check the balance of your Thailand eSIM, kindly dial *101# on your device. This will provide you with an up-to-date overview of your remaining balance. Please don't hesitate to contact our customer support team with further questions or assistance.
Are customers allowed to use their mobile hotspots with our unlimited data plans?Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.
What is the Fair Usage Policy for unlimited plans?
Our eSIM plan provides unlimited data throughout the agreed-upon duration. However, the network provider may exercise their prerogative to implement a Fair Usage Policy to ensure optimal network performance for all users.
Do I need to submit any documentation?
No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.
We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.
If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at firstname.lastname@example.org.
Why is using eSIM better than using public WIFI while travelling?
Using eSIM offers distinct advantages over relying on public Wi-Fi. Public Wi-Fi networks can be vulnerable to security breaches and data theft due to their open nature. In contrast, eSIM technology provides a more secure option using encrypted cellular networks. This encryption helps safeguard your data and communications from potential cyber threats. Furthermore, eSIM eliminates the risks associated with connecting to untrusted public Wi-Fi, reducing the likelihood of falling victim to hacking, phishing, or other malicious activities. Choosing eSIM ensures a safer and more protected online experience compared to the inherent risks of public Wi-Fi networks.