FAQ

An eSIM, or embedded Subscriber Identity Module, is a virtual SIM card integrated into devices like smartphones and smartwatches. Unlike physical SIM cards, eSIMs are programmed remotely, enabling easy network switching and activation without needing physical swaps. They offer flexibility for changing carriers and plans, convenient international travel connectivity, and the management of multiple numbers on one device. While not universally supported, eSIM technology reduces the reliance on physical cards and simplifies the user experience by allowing remote provisioning of cellular services.

You have several choices, ranging from 2 GB up to 50 GB of data, each lasting for 30 days. This variety helps you select how much data you'll need based on your usage.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@matrix.in, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

Most modern smartphones, including iPhones from XR onwards and Android devices like the Google Pixel and Samsung Galaxy series, support eSIM technology. Check the full list of compatible devices on our eSIM page.

Yes, eSIMs can have phone numbers associated with them, just like a physical SIM. When you purchase an eSIM from eTravelSIM, you’ll get both data and voice services, depending on the plan.

No, an eSIM is assigned to a single device and cannot be transferred between an Apple Watch, iPad, and iPhone. You will need separate eSIMs for each device.

No, eSIM and physical SIMs are generally assigned different numbers. However, you can manage multiple numbers on your iPhone, including your physical SIM and eSIM, for different purposes like personal and work.

No, you cannot use an eSIM on a carrier-locked iPhone. The phone must be unlocked to switch between different carriers using an eSIM, including eTravelSIM’s USA eSIM.

To activate an eSIM on your iPhone SE, simply follow these steps:

1. Open Settings and tap on “Cellular” or “Mobile Data.”
2. Tap “Add Cellular Plan.”
3. Scan the eSIM QR code provided by eTravelSIM or enter the details manually.
4. Choose your eSIM as the default line for data or calls.
5. Your eSIM will be activated and ready to use.

For more details, visit our USA eSIM product page.

The speed of an eSIM and a physical SIM depends on the network coverage and plan. eSIMs provide the same speeds as physical SIMs, but they offer more flexibility in switching between networks without changing cards.

iPhone models from XR onwards, including the iPhone 12 Pro, support eSIM technology. For a full list of supported devices, check out our eSIM compatibility page.

To enable the eSIM on a Galaxy S20+, go to “Connections” in your settings, select “SIM card manager,” and add your eSIM by scanning the QR code or entering the details manually.

To switch back to a physical SIM card, you’ll need to deactivate the eSIM on your phone and insert a physical SIM. Your carrier will assist you with any number transfers if required.

An eSIM data plan offers flexibility, convenience, and cost savings for travelers. With an eSIM from eTravelSIM, you can switch between carriers, avoid roaming charges, and enjoy seamless connectivity during your trips.

Using eSIM offers distinct advantages over relying on public Wi-Fi. Public Wi-Fi networks can be vulnerable to security breaches and data theft due to their open nature. In contrast, eSIM technology provides a more secure option using encrypted cellular networks. This encryption helps safeguard your data and communications from potential cyber threats. Furthermore, eSIM eliminates the risks associated with connecting to untrusted public Wi-Fi, reducing the likelihood of falling victim to hacking, phishing, or other malicious activities. Choosing eSIM ensures a safer and more protected online experience compared to the inherent risks of public Wi-Fi networks.

Please check our handset compatibility page.

eTravelSim’s eSIM is one of the best options for Turkey, offering excellent coverage, competitive pricing, and easy setup for a hassle-free experience.

Getting an eSIM for Turkey is simple with eTravelSim. Visit our website, select Turkey as your destination, choose a suitable plan, and receive your eSIM instantly via email.

Turkey supports eSIM technology, and eTravelSim ensures that you can take full advantage of this by offering easy-to-use eSIM plans tailored for your stay in the country.

Yes, Turkey supports eSIM technology. eTravelSim offers eSIMs specifically designed for travelers visiting Turkey, ensuring they have access to reliable mobile data services.

Absolutely! eTravelSim’s eSIM is fully compatible with networks in Turkey, allowing you to enjoy high-speed data and local coverage without any hassle.

Yes, eSIMs are widely available in Turkey, and eTravelSim provides a reliable and convenient option for travelers looking to stay connected. By purchasing your eSIM online from eTravelSim before your trip, you can avoid the hassle of searching for local SIM cards, enjoy competitive pricing, and have your eSIM ready to go as soon as you land in Turkey. This ensures a smooth and stress-free travel experience with uninterrupted connectivity.

Once you have purchased your eTravelSim eSIM, simply scan the QR code sent to your email, install it on your eSIM-compatible device, and you’re ready to go! No need to swap out physical SIM cards. To know more details about handset compatibility please click here.

To know how to install esim on your iphone please click here for a detailed video.

To know more on how to install esim on your android phone please click here.

You can easily purchase an eSIM for Turkey through the eTravelSim website. Simply select Turkey as your destination, choose your preferred data plan, and complete the purchase. The eSIM will be delivered to your email instantly.

Yes, eSIMs, including those from eTravelSim, work perfectly in Turkey. Our eSIMs ensure you stay connected with high-speed internet and uninterrupted service throughout your travels in Turkey.

For travelers seeking reliable and cost-effective connectivity in Turkey, eTravelSim's eSIM is the ideal choice. It offers comprehensive coverage across the country and flexible data plans to suit your needs.

eTravelSim offers one of the best eSIM options for Turkey, providing seamless connectivity, affordable data plans, and easy activation without the need for physical SIM cards. To ensure the best connectivity across various locations in Turkey, eTravelSim utilizes multiple network providers, giving you reliable coverage no matter where you are.

Activation is straightforward: once you purchase the plan, you'll receive a QR code by email. Scan this code with your device to activate the eSIM.

eTravelSim provides various data plans ranging from 1 GB to unlimited data, with options for 30 days of service. Plans can also include 100 or 200 minutes of local calls.

The validity of the eSIM plans varies from 7 days to 30 days, depending on the plan you choose.

eTravelSim provides various data plans ranging from 1 GB to unlimited data, with options for 30 days of service. Plans can also include 100 or 200 minutes of local calls.

The best eSIM for Morocco is eTravelSim. It offers reliable connectivity, competitive data plans, and seamless activation. With eTravelSim, you can purchase and activate your eSIM online before your trip, avoiding the hassle of finding a local SIM card after arrival.

In Morocco, the two official languages are Arabic and Amazigh (Berber). Modern Standard Arabic is used for official and formal communication, while Moroccan Arabic, also known as Darija, is the most widely spoken language in everyday life. Amazigh is spoken primarily by the Berber communities. French is also widely used, especially in business, government, and education, making it a commonly spoken second language in urban areas. Additionally, English is becoming increasingly popular, especially among younger generations and in the tourism industry.

Yes, Morocco is generally considered a safe country for travelers. The country has a well-established tourism infrastructure, and the major cities and tourist destinations are safe for visitors. However, as with any travel destination, it is essential to stay aware of your surroundings, avoid isolated areas, and take standard precautions, especially in crowded areas where petty theft can occur. It's also a good idea to check for any travel advisories before planning a visit.

The Morocco eSIM offers various data options, from 1 GB up to unlimited, all valid for 30 days. This range lets you choose based on how much data you anticipate needing.

The easiest place to buy your Europe eSIM is directly from eTravelSIM. Visit our product page to browse through our flexible plans, make your purchase, and get instant access to your eSIM.

You can purchase your eTravelSIM eSIM for Europe online anytime, no matter where you are. Simply visit our Europe eSIM product page, select a plan that fits your needs, and download the eSIM to your device.

The best eSIM for Europe combines extensive coverage, fast data speeds, and simple activation. eTravelSIM’s Europe eSIM is tailored to give you the best experience as you travel, ensuring you have constant access to reliable internet across different countries.

eTravelSIM’s Europe eSIM is the perfect solution for travelers, offering all the benefits of a physical SIM card without the hassle. With instant activation and broad coverage, it’s designed to keep you connected across Europe without interruptions.

The best eSIMs for Europe offer reliable data, extensive coverage, and easy activation—just like eTravelSIM’s Europe eSIM. We provide high-speed data across multiple countries so you can travel seamlessly while staying connected.

Using your eTravelSIM eSIM in Europe is incredibly simple. After purchasing, download the eSIM by scanning the QR code sent to you. Activate it on your phone, and you’ll be connected to local European networks. It’s that easy!

Tip: Activate your eSIM before arriving in Europe to avoid any potential connectivity issues.

You can purchase an eTravelSIM for Europe online in just a few clicks. Head over to the Europe eSIM product page, choose your preferred data plan, and complete your payment. Your eSIM will be delivered digitally, ready for instant activation.

The price of our Europe eSIM depends on the data plan you select. We offer various plans to suit different needs, whether you’re looking for a short-term solution or need data for an extended trip. Visit our product page to explore pricing options.

Absolutely! eTravelSIM’s Europe eSIM is compatible with most smartphones and works perfectly across European countries. Once activated, your phone will connect to the best available local networks, ensuring a fast and reliable connection.

Remember: Your device must support eSIM technology to use our Europe eSIM.

At eTravelSIM, we offer one of the best eSIM solutions for Europe, providing unbeatable convenience and coverage. With no need to swap SIM cards or deal with roaming charges, our Europe eSIM gives you the freedom to travel worry-free.

The best eSIM for Europe is one that ensures broad coverage, reliable data speeds, and affordability. eTravelSIM’s Europe eSIM offers all these advantages, providing a smooth, uninterrupted connection as you travel through different countries.

eTravelSIM offers the ideal eSIM for Europe, designed to give you seamless connectivity, extensive coverage, and high-speed data across the continent. Whether you’re visiting one country or several, our Europe eSIM keeps you connected effortlessly.

Getting an eTravelSIM for Europe is a quick and easy process. Simply visit our Europe eSIM product page, select your desired data plan, and complete your purchase. Once done, you’ll receive a QR code via email to download and activate the eSIM on your device instantly.

Tip: Make sure your device is eSIM-compatible before purchasing.

Yes, eTravelSIM’s Europe eSIM works flawlessly across Europe. With a single eSIM, you can connect to local networks in multiple countries, avoiding the hassle of changing physical SIM cards. This makes traveling across Europe much easier and more convenient.

The Europe eSIM offers plans ranging from 1 GB to unlimited data, with options including 100 or 200 minutes of local calls free.

Yes, Dubai supports the use of eSIMs, and eTravelSim provides a seamless eSIM experience for travelers, offering affordable data plans and strong network coverage across the city.

Yes, eSIMs are readily available in Dubai, and with eTravelSim, you can conveniently get your eSIM before your trip, ensuring hassle-free connectivity the moment you arrive.

You can easily get an eSIM for Dubai from eTravelSim. Simply visit our website, choose a data plan, and activate your eSIM online before your trip. No need to search for local SIM providers once you arrive.

Absolutely! eSIMs work perfectly in Dubai, and eTravelSim ensures that you stay connected with strong network coverage, thanks to our partnerships with leading providers in the region.

Yes, Dubai supports eSIM technology, and eTravelSim offers a great eSIM solution for travelers heading to Dubai. Our eSIM provides reliable connectivity without the need for a physical SIM card.

eTravelSim offers Dubai eSIM plans ranging from 1 GB to unlimited data, valid from 7 to 30 days.