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For online chat, click on the "Chat" button below

Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

The ETravelSim Philippines eSIM works across Metro Manila, Cebu City, Davao, and the major urban centers with strong 4G/LTE coverage on the Smart network. Expect reliable signal at Ninoy Aquino International Airport (NAIA), Mactan-Cebu International Airport, BGC, Makati, Intramuros, the Mall of Asia, and Cebu IT Park. Use it for navigation, Grab ride-hailing, Foodpanda, WhatsApp, and Viber without interruption.

The ETravelSim Philippines eSIM works across Boracay's White Beach, Cebu and Mactan, Bohol's Chocolate Hills, Siargao surf areas, and Palawan including Puerto Princesa and El Nido town with reliable 4G/LTE on Smart. Coverage softens in El Nido's remote limestone lagoons during island-hopping tours and on smaller Siargao surf breaks away from main villages. This is universal across all Philippine carriers because of geography, not specific to one network. Save offline maps before boat trips.

The ETravelSim Philippines eSIM is well-suited for island-hopping itineraries because Smart has the broadest island coverage of the Philippine carriers, particularly across the Visayas, Palawan, and Mindanao regions. Independent traveler reviews consistently rate Smart's signal as more reliable than Globe in destinations like Siargao, El Nido, and Coron. Expect signal at most major ports, ferries, resort areas, and town centers across the main islands you'll visit on a typical Philippines circuit.

The ETravelSim Philippines eSIM works in Baguio, Sagada town, and Banaue town with reliable 4G/LTE coverage at most accommodations and main tourist areas. Coverage drops on remote hiking trails, the deeper sections of the Banaue Rice Terraces, and along mountain roads in the Cordillera region — this affects every Philippine carrier equally because of the terrain. Download offline Google Maps and accommodation details before heading into the mountains, and plan for offline navigation on multi-day hikes.

The ETravelSim Philippines eSIM runs on Smart Communications, one of the country's two dominant carriers alongside Globe Telecom (DITO is the smaller third operator). Smart is widely regarded as the strongest network for island-hopping and provincial coverage, while Globe leads in Metro Manila and Cebu City performance. For trips spanning Manila, the Visayas, Palawan, Bohol, and Mindanao, Smart covers the routes most travelers actually take.

For a typical 7 to 10-day Philippines trip covering Manila, Cebu, and an island like Boracay or Bohol, 10 GB is enough for most travelers. A 2 to 3-week multi-island trip with daily Grab, Google Maps, WhatsApp, and casual photo uploads usually needs 25 GB or unlimited. Heavy users uploading island-hopping content from Palawan or working remotely from Cebu cafés should pick the unlimited 15-day or 30-day plan. Ferry rides, island hops, and constant ride-hailing consume more data than expected.

Validity on the ETravelSim Philippines eSIM starts the day you begin using it in the Philippines, when your phone first connects to the Smart network on arrival. You can purchase weeks in advance, install the QR code at home before flying, and the timer only starts on first connection. Installing at home is the safer option because you'll know before boarding the eSIM is set up correctly. Don't delete the eSIM profile after installation — reinstallation may not be possible.

The ETravelSim Philippines eSIM is data-only. There are no incoming calls, no SMS, and no Philippine phone number assigned per the product spec. Use WhatsApp, Viber, FaceTime, or Messenger over the data connection for calls. Viber and Messenger are widely used in the Philippines so most resorts, tour operators, and Grab drivers reach you there. Keep your home SIM active in your phone for calls to your usual number and to receive banking OTPs, with cellular data turned off on that line.

Hotspot and tethering are allowed on the ETravelSim Philippines eSIM's fixed-data plans (5 GB, 10 GB, and 25 GB), but not on the Unlimited plans, which are designed for single-device use. If you need to share data with a laptop or another phone — common for digital nomads working from Cebu IT Park or Siargao surf cafés — pick the 25 GB fixed plan. Tethered data draws from your plan allowance like any other usage.

Buying a local SIM at Manila's NAIA airport now requires registration under the Philippines SIM Registration Act, which has been mandatory since 2022 and applies to tourist SIMs from Globe, Smart, and DITO. The registration process at airport kiosks adds 15 to 30 minutes after a long flight, requiring passport and identity verification. The ETravelSim Philippines eSIM bypasses this entirely — it installs at home before you fly, requires no registration on arrival, and connects the moment your plane lands at NAIA, Mactan-Cebu, or any other Philippine airport.

The ETravelSim Philippines eSIM is for the Philippines only, so data stops the moment you cross into Vietnam, Thailand, Malaysia, Indonesia, or Singapore. For multi-country Southeast Asia trips, ETravelSim sells an Asia 14 Countries eSIM covering wider regional travel on a single plan. If anything goes wrong with activation, contact support 24/7 via WhatsApp at +65 9236 1258, the on-site chat, or support@etravelsim.com with your order number.