Our 24X7 support is available at your service

For online chat, click on the "Chat" button below

Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

The plans range from 5 GB to unlimited data, valid for 30 days.

The ETravelSim Malaysia eSIM works across Kuala Lumpur, Penang, Langkawi, Malacca, and Johor Bahru with strong 4G/LTE and 5G coverage on the DiGi (CelcomDigi) network. Expect reliable signal at the Petronas Towers, Bukit Bintang, KL Sentral, KLIA airports, George Town, Langkawi's Pantai Cenang, and Malacca's heritage zone. Use it for Grab ride-hailing, navigation, food delivery apps, and messaging without interruption.

The ETravelSim Malaysia eSIM works across East Malaysia including Kota Kinabalu, Kuching, Sandakan, Sibu, Miri, and the main Sabah and Sarawak tourist routes with reliable 4G/LTE coverage on the DiGi network. Expect signal at Mount Kinabalu Park HQ, the Kinabatangan River lodges, Semporna town for Sipadan diving trips, and the Mulu National Park gateway. Coverage drops in deep rainforest sections, on remote islands like Sipadan during boat dives, and in the interior highlands — universal across all Malaysian carriers.

The ETravelSim Malaysia eSIM works in the Cameron Highlands main towns of Tanah Rata and Brinchang, on the Perhentian Islands at the main resorts, and on Tioman Island around Salang and Air Batang. Coverage softens on remote tea plantation trails, hiking paths to Mossy Forest, and on the smaller Perhentian beaches away from main resort clusters. This affects every Malaysian carrier equally because of geography. Download offline Google Maps and accommodation details before heading to the islands.

The ETravelSim Malaysia eSIM runs on DiGi, which is part of CelcomDigi — Malaysia's largest mobile operator formed by the Celcom-Digi merger in 2022. CelcomDigi has arguably the best 4G/LTE coverage nationwide, alongside Maxis (with its Hotlink prepaid brand) and U Mobile as the other major carriers. For trips covering KL, Penang, Langkawi, Malacca, and East Malaysia, the DiGi network covers the routes most travelers actually take.

The ETravelSim Malaysia eSIM supports 4G, LTE, and 5G across Malaysia. 5G is widely deployed in Kuala Lumpur, Penang, Johor Bahru, and Malacca through DNB's nationwide rollout, with continuing expansion in Langkawi and East Malaysia. Outside major cities, your phone falls back to 4G/LTE, which still handles streaming, video calls, and Grab navigation without issue. The 5G difference matters most for large file uploads, HD streaming, and remote work from KL or Penang cafés.

For a typical 7 to 10-day Malaysia trip covering KL, Penang, and Langkawi, 10 GB is enough for most travelers. A 2 to 3-week trip adding Malacca, the Cameron Highlands, and East Malaysia with daily Grab, Google Maps, WhatsApp, and casual photo uploads usually needs 25 GB or more. Heavy users uploading content from Borneo or working remotely from KL or Johor Bahru should pick the unlimited plan or the 100 GB option. Malaysia is a digital nomad-friendly country, so longer-stay travelers typically need more data than they expect.

Validity on the ETravelSim Malaysia eSIM starts the day you begin using it in Malaysia, when your phone first connects to the DiGi network on arrival. You can purchase weeks in advance, install the QR code at home before flying, and the timer only starts on first connection. Installing at home is the safer option because you'll know before boarding the eSIM is set up correctly. Don't delete the eSIM profile after installation — reinstallation may not be possible.

The ETravelSim Malaysia eSIM is data-only. There are no incoming calls, no SMS, and no Malaysian phone number assigned. Use WhatsApp, FaceTime, Telegram, or WeChat over the data connection. WhatsApp is the default messaging app across Malaysia, so most hotels, tour operators, and Grab drivers reach you there. Keep your home SIM active in your phone for calls to your usual number and to receive banking OTPs, with cellular data turned off on that line.

Hotspot and tethering are allowed on the ETravelSim Malaysia eSIM's fixed-data plans, but not on the Unlimited plans, which are designed for single-device use. If you need to share data with a laptop or another phone — common for digital nomads working from KL co-working spaces or Johor Bahru cafés — pick a fixed plan in the 50 GB or 100 GB range. Tethered data draws from your plan allowance like any other usage.

Buying a local SIM at Kuala Lumpur International Airport (KLIA) is straightforward — CelcomDigi, Maxis, and U Mobile run kiosks in the arrivals hall with passport registration, and tourist packages typically cost RM 30 to RM 50 (around $7 to $12 USD). The queue takes 15 to 30 minutes after a long flight, plus you'll need to swap your physical SIM. The ETravelSim Malaysia eSIM installs at home before you fly, requires no passport handover at the airport, and connects the moment your plane lands at KLIA, Penang International, or any other Malaysian airport.

The ETravelSim Malaysia eSIM is for Malaysia only, so data stops the moment you cross into Singapore via the Causeway, Thailand via the northern border, Indonesia, or Vietnam. For multi-country Southeast Asia trips, ETravelSim sells an Asia 14 Countries eSIM covering wider regional travel on a single plan. If anything goes wrong with activation, contact support 24/7 via WhatsApp at +65 9236 1258, the on-site chat, or support@etravelsim.com with your order number.