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For online chat, click on the "Chat" button below

Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

The ETravelSim Switzerland eSIM works across Zurich, Geneva, Bern, Lucerne, Basel, and Lausanne with strong 4G/LTE coverage on the Swisscom network. Expect reliable signal at Zurich Airport (ZRH), Geneva Airport (GVA), Lake Geneva, the Old Town in Bern, Lucerne's Chapel Bridge, and along the Limmatquai. Use it for SBB train apps, Google Maps, Uber, hotel bookings, and WhatsApp without interruption.

The ETravelSim Switzerland eSIM works across Zermatt village, Interlaken, Verbier, St. Moritz, Davos, and Grindelwald with strong 4G/LTE on Swisscom — Switzerland's gold-standard mountain network. Expect reliable signal at major ski lift stations, resort villages, the Matterhorn viewpoint, and along main piste areas. Coverage softens or drops at very high altitudes, on glacier zones, and in remote backcountry above 2,500 metres — universal across all Swiss carriers because of terrain. Download trail maps offline before heading off-piste.

The ETravelSim Switzerland eSIM works on most popular Swiss hiking trails up to around 2,000 to 2,500 metres altitude, including the Bernese Oberland routes around Grindelwald, Interlaken, and the Eiger Trail. Above the tree line and on glacier crossings, signal becomes patchy on every Swiss carrier. Swisscom has the broadest mountain reach of the three Swiss networks, but no carrier has full coverage above 2,500m. Save offline Komoot or SwitzerlandMobility maps before any serious mountain hike.

The ETravelSim Switzerland eSIM works on SBB Swiss Rail trains, including most intercity and InterRegio routes, with strong 4G coverage along major corridors like Zurich-Geneva, Basel-Lugano, and the Glacier Express route. Most rail tunnels including the long Lötschberg and Simplon tunnels have signal-boosting infrastructure. The Gotthard Base Tunnel may see brief connection transitions during the deep crossing. The SBB Mobile app works fluidly throughout Swiss travel for live platform changes, ticket QR codes, and connection updates.

The ETravelSim Switzerland eSIM runs on Swisscom — the country's largest mobile operator and the network independently rated as Switzerland's gold standard for coverage, particularly in rural and mountain regions. Swisscom has the most extensive national footprint compared to Sunrise (strong in cities) and Salt Mobile (third-largest). For Alpine ski trips, mountain hikes, scenic train routes, and rural exploration, Swisscom is the network most travelers actually want.

Most EU and Europe eSIMs do not include Switzerland in their main roaming zone, or include it with reduced data allowances and higher fees. Switzerland is part of the Schengen Area but not the EU, so EU roaming rules don't apply. Travelers are often surprised by extra charges or limited data when crossing into Switzerland on a Europe eSIM. The ETravelSim Switzerland eSIM is purpose-built for Switzerland on Swisscom's network, with predictable pricing and full data allowance for the country.

For a typical 5 to 7-day Switzerland trip covering Zurich, Lucerne, and Interlaken, 5 GB to 10 GB is enough for most travelers. A 10 to 14-day trip adding the Alps, Zermatt, and Geneva with daily SBB navigation, Google Maps, photo uploads, and WhatsApp usually needs 10 GB to 20 GB. Heavy users uploading content from mountain viewpoints or working remotely from Zurich cafés should pick the 25 GB or unlimited plan. SBB train apps and Google Maps consume less data than expected, but mountain photo uploads add up quickly.

Validity on the ETravelSim Switzerland eSIM starts the day you begin using it in Switzerland, when your phone first connects to Swisscom on arrival. You can purchase weeks in advance, install the QR code at home before flying, and the timer only starts on first connection. Installing at home is the safer option because you'll know before boarding the eSIM is set up correctly. Don't delete the eSIM profile after installation — reinstallation may not be possible.

The product spec on this page lists the Switzerland eSIM as data-only with no Swiss phone number, no incoming calls, and no SMS — but the page description also mentions a UK-based mobile number with free incoming calls. Confirm with ETravelSim support which configuration applies to the plan you select before relying on calls. For most travelers, WhatsApp, FaceTime, Telegram, and Signal handle voice calls fluidly over the data connection. Keep your home SIM active in your phone for OTPs and emergency calls, with cellular data turned off on that line.

Hotspot and tethering are allowed on the ETravelSim Switzerland eSIM's fixed-data plans (1 GB, 2 GB, 3 GB, 5 GB, 10 GB, 20 GB, and 25 GB), but not on the Unlimited plans, which are designed for single-device use. If you need to share data with a laptop or another phone — common for digital nomads working remotely from Zurich or Lausanne cafés — pick a 20 GB or 25 GB fixed plan. Tethered data draws from your plan allowance like any other usage.

The ETravelSim Switzerland eSIM is for Switzerland only, so data stops the moment you cross into France, Italy, Germany, Austria, or Liechtenstein. For multi-country European trips — common for Eurail and Swiss Travel Pass travelers — ETravelSim sells a Europe eSIM covering 30+ European countries on a single plan. If anything goes wrong with activation, contact support 24/7 via WhatsApp at +65 9236 1258, the on-site chat, or support@etravelsim.com with your order number.