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FAQ

About eSIM

Here are some common questions our customers frequently ask about eSIMs.

What is an eSIM?

An eSIM, or embedded Subscriber Identity Module, is a virtual SIM card integrated into devices like smartphones and smartwatches. Unlike physical SIM cards, eSIMs are programmed remotely, enabling easy network switching and activation without needing physical swaps. They offer flexibility for changing carriers and plans, convenient international travel connectivity, and the management of multiple numbers on one device. While not universally supported, eSIM technology reduces the reliance on physical cards and simplifies the user experience by allowing remote provisioning of cellular services.

What are the available data plans?

You have several choices, ranging from 2 GB up to 50 GB of data, each lasting for 30 days. This variety helps you select how much data you'll need based on your usage.

How to activate esim on iPhone?

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

How do I top up my plan?

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

How do I check my balance?

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

What types of mobiles support eSIM technology?

Most modern smartphones, including iPhones from XR onwards and Android devices like the Google Pixel and Samsung Galaxy series, support eSIM technology. Check the full list of compatible devices on our esim compatibilty page .

Does eSIM have a phone number?

Yes, eSIMs can have phone numbers associated with them, just like a physical SIM. When you purchase an eSIM from eTravelSIM, you’ll get both data and voice services, depending on the plan.

Can I use one eSIM on an Apple Watch, iPad, and iPhone?

No, an eSIM is assigned to a single device and cannot be transferred between an Apple Watch, iPad, and iPhone. You will need separate eSIMs for each device.

Can an eSIM and a physical SIM have the same number?

No, eSIM and physical SIMs are generally assigned different numbers. However, you can manage multiple numbers on your iPhone, including your physical SIM and eSIM, for different purposes like personal and work.

Can I use an eSIM on a locked iPhone?

No, you cannot use an eSIM on a carrier-locked iPhone. The phone must be unlocked to switch between different carriers using an eSIM, including eTravelSIM’s USA eSIM.

How to activate an eSIM on my iPhone SE?

To activate an eSIM on your iPhone SE, simply follow these steps:

  1. Open Settings and tap on “Cellular” or “Mobile Data.”
  2. Tap “Add Cellular Plan.”
  3. Scan the eSIM QR code provided by eTravelSIM or enter the details manually.
  4. Choose your eSIM as the default line for data or calls.
  5. Your eSIM will be activated and ready to use.

For more details, visit our USA eSIM product page.

Is an eSIM faster than a physical SIM?

The speed of an eSIM and a physical SIM depends on the network coverage and plan. eSIMs provide the same speeds as physical SIMs, but they offer more flexibility in switching between networks without changing cards.

Which iPhone models have an eSIM?

iPhone models from XR onwards, including the iPhone 12 Pro, support eSIM technology. For a full list of supported devices, check out our eSIM compatibility page.

How to enable the eSIM on a Galaxy S20+?

To enable the eSIM on a Galaxy S20+, go to “Connections” in your settings, select “SIM card manager,” and add your eSIM by scanning the QR code or entering the details manually.

How to convert from an eSIM back to a physical SIM card?

To switch back to a physical SIM card, you’ll need to deactivate the eSIM on your phone and insert a physical SIM. Your carrier will assist you with any number transfers if required.

Why would you need an eSIM data plan?

An eSIM data plan offers flexibility, convenience, and cost savings for travelers. With an eSIM from eTravelSIM, you can switch between carriers, avoid roaming charges, and enjoy seamless connectivity during your trips.

Why is using eSIM better than using public WIFI while travelling?

Using eSIM offers distinct advantages over relying on public Wi-Fi. Public Wi-Fi networks can be vulnerable to security breaches and data theft due to their open nature. In contrast, eSIM technology provides a more secure option using encrypted cellular networks. This encryption helps safeguard your data and communications from potential cyber threats. Furthermore, eSIM eliminates the risks associated with connecting to untrusted public Wi-Fi, reducing the likelihood of falling victim to hacking, phishing, or other malicious activities. Choosing eSIM ensures a safer and more protected online experience compared to the inherent risks of public Wi-Fi networks.

How to check handset compatibility for eSIM?

Please check our handset compatibility page.

About USA eSIM

These are some of the frequently asked questions for USA eSIM

What data options are available in the $10 USD plan for the USA?

This plan offers various data options, ranging from 5 GB up to unlimited data. You can also choose plans that combine data with unlimited local and international calls.

Which is the best plan for the USA when buying an eSIM?

The best plan depends on your data needs. Our USA eSIM offers flexible options, whether you need short-term or long-term plans, unlimited data, or specific data limits. Visit the page to choose the plan that suits you best.

Who offers an eSIM in the USA?

Several providers, including eTravelSIM, offer eSIM plans in the USA. eTravelSIM provides affordable and reliable data plans with instant activation. Visit our USA eSIM page to explore options.

Where can I buy a US SIM card before arriving in the USA?

You can buy a US eSIM card before arriving in the USA directly from eTravelSIM. This allows you to activate your eSIM upon landing, ensuring immediate connectivity. Visit our USA eSIM product page to purchase one now.

What is the best SIM card to buy for traveling to the USA?

eTravelSIM offers the best eSIM for traveling to the USA, providing seamless activation, high-speed data, and flexible plans tailored to your travel needs. Check out the USA eSIM page for more details.

About Turkey eSIM

These are some of the frequently asked questions for Turkey eSIM

Which is the best eSIM for Turkey?

eTravelSim’s eSIM is one of the best options for Turkey, offering excellent coverage, competitive pricing, and easy setup for a hassle-free experience.

How to get eSIM Turkey?

Getting an eSIM for Turkey is simple with eTravelSim. Visit our website, select Turkey as your destination, choose a suitable plan, and receive your eSIM instantly via email.

Does Turkey support eSIM?

Turkey supports eSIM technology, and eTravelSim ensures that you can take full advantage of this by offering easy-to-use eSIM plans tailored for your stay in the country.

Does Turkey have eSIM?

Yes, Turkey supports eSIM technology. eTravelSim offers eSIMs specifically designed for travelers visiting Turkey, ensuring they have access to reliable mobile data services.

Can I use eSIM in Turkey?

Absolutely! eTravelSim’s eSIM is fully compatible with networks in Turkey, allowing you to enjoy high-speed data and local coverage without any hassle.

Is eSIM available in Turkey?

Yes, eSIMs are widely available in Turkey, and eTravelSim provides a reliable and convenient option for travelers looking to stay connected. By purchasing your eSIM online from eTravelSim before your trip, you can avoid the hassle of searching for local SIM cards, enjoy competitive pricing, and have your eSIM ready to go as soon as you land in Turkey. This ensures a smooth and stress-free travel experience with uninterrupted connectivity.

How to use eSIM in Turkey?

Once you have purchased your eTravelSim eSIM, simply scan the QR code sent to your email, install it on your eSIM-compatible device, and you’re ready to go! No need to swap out physical SIM cards. To know more details about handset compatibility please click here.

To know how to install esim on your iphone please click here for a detailed video.

To know more on how to install esim on your android phone please click here.


How to buy eSIM in Turkey?

You can easily purchase an eSIM for Turkey through the eTravelSim website. Simply select Turkey as your destination, choose your preferred data plan, and complete the purchase. The eSIM will be delivered to your email instantly.

Does eSIM work in Turkey?

Yes, eSIMs, including those from eTravelSim, work perfectly in Turkey. Our eSIMs ensure you stay connected with high-speed internet and uninterrupted service throughout your travels in Turkey.

Which eSIM is best for Turkey?

For travelers seeking reliable and cost-effective connectivity in Turkey, eTravelSim's eSIM is the ideal choice. It offers comprehensive coverage across the country and flexible data plans to suit your needs.

What is the best eSIM for Turkey?

eTravelSim offers one of the best eSIM options for Turkey, providing seamless connectivity, affordable data plans, and easy activation without the need for physical SIM cards. To ensure the best connectivity across various locations in Turkey, eTravelSim utilizes multiple network providers, giving you reliable coverage no matter where you are.

How do I activate my Turkey eSIM from eTravelSim?

Activation is straightforward: once you purchase the plan, you'll receive a QR code by email. Scan this code with your device to activate the eSIM.

What data plans are available for the Turkey eSIM?

eTravelSim provides various data plans ranging from 1 GB to unlimited data, with options for 30 days of service. Plans can also include 100 or 200 minutes of local calls.

How long is the validity of the Turkey eSIM plans?

The validity of the eSIM plans varies from 7 days to 30 days, depending on the plan you choose.

What data plans are available for the Turkey eSIM?

eTravelSim provides various data plans ranging from 1 GB to unlimited data, with options for 30 days of service. Plans can also include 100 or 200 minutes of local calls.

About Morocco eSIM

These are some of the frequently asked questions for Morocco eSIM

Which is the best esim for morocco?

The best eSIM for Morocco is eTravelSim. It offers reliable connectivity, competitive data plans, and seamless activation. With eTravelSim, you can purchase and activate your eSIM online before your trip, avoiding the hassle of finding a local SIM card after arrival.

What language do they speak in morocco?

In Morocco, the two official languages are Arabic and Amazigh (Berber). Modern Standard Arabic is used for official and formal communication, while Moroccan Arabic, also known as Darija, is the most widely spoken language in everyday life. Amazigh is spoken primarily by the Berber communities. French is also widely used, especially in business, government, and education, making it a commonly spoken second language in urban areas. Additionally, English is becoming increasingly popular, especially among younger generations and in the tourism industry.

Is morocco safe?

Yes, Morocco is generally considered a safe country for travelers. The country has a well-established tourism infrastructure, and the major cities and tourist destinations are safe for visitors. However, as with any travel destination, it is essential to stay aware of your surroundings, avoid isolated areas, and take standard precautions, especially in crowded areas where petty theft can occur. It's also a good idea to check for any travel advisories before planning a visit.

What data plans are available for the Morocco esim?

The Morocco eSIM offers various data options, from 1 GB up to unlimited, all valid for 30 days. This range lets you choose based on how much data you anticipate needing.

About Europe eSIM

These are some of the frequently asked questions for Europe eSIM

Where to buy eSIM for Europe?

The easiest place to buy your Europe eSIM is directly from eTravelSIM. Visit our product page to browse through our flexible plans, make your purchase, and get instant access to your eSIM.

How to buy eSIM in Europe?

You can purchase your eTravelSIM eSIM for Europe online anytime, no matter where you are. Simply visit our Europe eSIM product page, select a plan that fits your needs, and download the eSIM to your device.

What is the best eSIM to use in Europe?

The best eSIM for Europe combines extensive coverage, fast data speeds, and simple activation. eTravelSIM’s Europe eSIM is tailored to give you the best experience as you travel, ensuring you have constant access to reliable internet across different countries.

What is the best eSIM card for Europe?

eTravelSIM’s Europe eSIM is the perfect solution for travelers, offering all the benefits of a physical SIM card without the hassle. With instant activation and broad coverage, it’s designed to keep you connected across Europe without interruptions.

What are the best eSIMs for Europe?

The best eSIMs for Europe offer reliable data, extensive coverage, and easy activation—just like eTravelSIM’s Europe eSIM. We provide high-speed data across multiple countries so you can travel seamlessly while staying connected.

How to use eSIM in Europe?

Using your eTravelSIM eSIM in Europe is incredibly simple. After purchasing, download the eSIM by scanning the QR code sent to you. Activate it on your phone, and you’ll be connected to local European networks. It’s that easy!

Tip: Activate your eSIM before arriving in Europe to avoid any potential connectivity issues.

How to buy an eSIM for Europe?

You can purchase an eTravelSIM for Europe online in just a few clicks. Head over to the Europe eSIM product page, choose your preferred data plan, and complete your payment. Your eSIM will be delivered digitally, ready for instant activation.

How much is an eSIM for Europe?

The price of our Europe eSIM depends on the data plan you select. We offer various plans to suit different needs, whether you’re looking for a short-term solution or need data for an extended trip. Visit our product page to explore pricing options.

Can you use eSIM in Europe?

Absolutely! eTravelSIM’s Europe eSIM is compatible with most smartphones and works perfectly across European countries. Once activated, your phone will connect to the best available local networks, ensuring a fast and reliable connection.

Remember: Your device must support eSIM technology to use our Europe eSIM.

Which eSIM is best in Europe?

At eTravelSIM, we offer one of the best eSIM solutions for Europe, providing unbeatable convenience and coverage. With no need to swap SIM cards or deal with roaming charges, our Europe eSIM gives you the freedom to travel worry-free.

What is the best eSIM for Europe?

The best eSIM for Europe is one that ensures broad coverage, reliable data speeds, and affordability. eTravelSIM’s Europe eSIM offers all these advantages, providing a smooth, uninterrupted connection as you travel through different countries.

What eSIM to use in Europe?

eTravelSIM offers the ideal eSIM for Europe, designed to give you seamless connectivity, extensive coverage, and high-speed data across the continent. Whether you’re visiting one country or several, our Europe eSIM keeps you connected effortlessly.

How to get an eSIM for Europe?

Getting an eTravelSIM for Europe is a quick and easy process. Simply visit our Europe eSIM product page, select your desired data plan, and complete your purchase. Once done, you’ll receive a QR code via email to download and activate the eSIM on your device instantly.

Tip: Make sure your device is eSIM-compatible before purchasing.

Does eSIM work in Europe?

Yes, eTravelSIM’s Europe eSIM works flawlessly across Europe. With a single eSIM, you can connect to local networks in multiple countries, avoiding the hassle of changing physical SIM cards. This makes traveling across Europe much easier and more convenient.

What data plans are available for the Europe eSIM?

The Europe eSIM offers plans ranging from 1 GB to unlimited data, with options including 100 or 200 minutes of local calls free.

About UAE/Dubai eSIM

These are some of the frequently asked questions for Dubai eSIM

Does Dubai use eSIM?

Yes, Dubai supports the use of eSIMs, and eTravelSim provides a seamless eSIM experience for travelers, offering affordable data plans and strong network coverage across the city.

Is eSIM available in Dubai?

Yes, eSIMs are readily available in Dubai, and with eTravelSim, you can conveniently get your eSIM before your trip, ensuring hassle-free connectivity the moment you arrive.

How to get eSIM in Dubai?

You can easily get an eSIM for Dubai from eTravelSim. Simply visit our website, choose a data plan, and activate your eSIM online before your trip. No need to search for local SIM providers once you arrive.

Does eSIM work in Dubai?

Absolutely! eSIMs work perfectly in Dubai, and eTravelSim ensures that you stay connected with strong network coverage, thanks to our partnerships with leading providers in the region.

Does Dubai have eSIM?

Yes, Dubai supports eSIM technology, and eTravelSim offers a great eSIM solution for travelers heading to Dubai. Our eSIM provides reliable connectivity without the need for a physical SIM card.

What are the data plan options for the Dubai eSIM?

eTravelSim offers Dubai eSIM plans ranging from 1 GB to unlimited data, valid from 7 to 30 days.

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