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Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

Yes, the ETravelSim Japan eSIM works on every iPhone from iPhone XR onwards — including XS, 11, 12, 13, 14, 15, 16, 17, Air, and SE 2020+. Your iPhone must be carrier-unlocked. Check Settings → General → About → "Carrier Lock" should read "No SIM restrictions" before buying.

Yes. KDDI has full 5G coverage at Narita (NRT), Haneda (HND), Kansai (KIX), and New Chitose (CTS). Your ETravelSim Japan eSIM connects automatically within 2–5 minutes of switching on cellular data after landing. Google Maps will be live as you walk to the train.

Yes. KDDI has installed signal repeaters along all major Shinkansen routes — Tokaido, Tohoku, Hokuriku, and Sanyo lines. You'll get stable 4G LTE across most of the journey, with brief signal drops only in some of the longest mountain tunnels. Speeds resume immediately once you exit.

Yes. KDDI covers all 47 prefectures of Japan including Hokkaido, Okinawa, Tohoku, and Kyushu. 5G is concentrated in cities and major towns. Rural areas, deep mountain regions, and smaller Okinawan islands fall back to 4G LTE, which stays fast enough for maps and messaging.

No. The ETravelSim Japan eSIM is data-only — there is no Japanese mobile number and no incoming or outgoing voice calls or SMS. Use WhatsApp, FaceTime, Skype, Zoom, or Google Voice over data. Your home phone number stays active on your primary SIM throughout.

Yes. WhatsApp uses internet data rather than the mobile number itself, so it works perfectly on the ETravelSim Japan eSIM. You keep your existing WhatsApp account tied to your home number, and the Japan eSIM simply provides the data connection for messages, calls, and media.

Your eSIM QR code is emailed to you within 15 minutes of payment, along with the SMDP+ address, activation code, and a step-by-step install guide. If the email doesn't arrive, check your spam folder. If it's still missing, contact ETravelSim support — average chat reply is under one hour.

Toggle Airplane Mode off and on, verify the ETravelSim line is set as cellular data, and enable Data Roaming for the eSIM line (the correct iOS setting for a non-primary network). If it still won't connect, message ETravelSim support — most issues resolve in under 10 minutes.

No. The Japan eSIM QR code is single-use. Once it's scanned and installed on a phone, it cannot be transferred to a different device, and it cannot be reinstalled if you delete it. Take a screenshot of the QR before scanning so you have an emergency backup.

Both. The ETravelSim Japan eSIM delivers 5G on KDDI's network across Tokyo, Osaka, Kyoto, Nagoya, Fukuoka, Sapporo, and most major Japanese cities. Outside 5G zones, it falls back to 4G LTE automatically. Your phone must be 5G-capable hardware to actually use the 5G layer.

On fixed-data plans (1GB to 50GB) your connection stops once the allowance is used up. You can buy a top-up plan from ETravelSim and install it as a second eSIM on the same phone — most modern iPhones and Android phones hold multiple eSIM profiles simultaneously.

Yes — you can cancel for a full refund any time before the QR code is installed and activated on your device. Once the eSIM is scanned and connects to KDDI, the plan counts as used and is non-refundable. Contact ETravelSim support to initiate the refund.

On iPhone: Settings → General → About → "Carrier Lock" should read "No SIM restrictions". On Android, settings vary by manufacturer. Phones bought outright or fully out of contract are usually unlocked. Carrier-locked phones cannot use any travel eSIM, including ETravelSim Japan.

For most travelers, yes. Airport SIM kiosks in Japan charge ¥3,000–¥5,000 ($20–$33) for a 7-day plan, require photo ID, and waste 30–60 minutes after a long flight. The ETravelSim Japan eSIM costs less, takes 2 minutes to activate, and works the moment you land.

Pocket Wi-Fi rental in Japan costs $5–$10 per day, requires airport pickup and drop-off, and is an extra device to charge and carry. An eSIM stays in your phone, has no pickup hassle, and works out cheaper per day on any trip longer than three days.

Yes. Your home SIM stays active for calls and SMS on your normal home number while the ETravelSim Japan eSIM handles data. This dual-SIM setup is the main reason most international travelers choose an eSIM over a physical SIM — you don't lose your usual number.

No. Once the QR code has been scanned, it is burned and cannot be re-scanned, transferred to another phone, or reinstalled if deleted. Before scanning, take a screenshot of the QR so you have a manual backup of the SMDP+ activation code if something goes wrong.

No. The ETravelSim Japan eSIM is designed for smartphones and tablets only. Apple Watch cellular requires a carrier-paired plan from your home network provider — travel eSIMs cannot be installed on the Apple Watch directly. Use your iPhone connection while you're in Japan instead.