Experience Asia

An eSIM, or embedded SIM, is a digital SIM card. Unlike traditional physical SIM cards that need to be inserted into a device, an eSIM is built into the device itself. This advancement allows users to choose a network provider, activate a plan, or switch carriers without needing a physical SIM card.

Here are some key points about eSIMs:

1. Digital Profile: The eSIM can be programmed to adopt any mobile operator's profile, making it flexible for users to switch or choose their desired network provider.
2. Convenience: As there's no need for a physical card, you can activate a cellular plan right from your device.
3. Smaller Device Footprint: Without the need for a physical SIM slot in some cases, manufacturers can potentially save space in devices, allowing for more compact designs or room for other components.
4. Support for Multiple Plans: Devices with eSIMs can support multiple cellular plans, which is especially useful for dual SIM operations where one might be a traditional SIM and the other an eSIM.
5. Ideal for IoT: eSIM technology is particularly beneficial for the Internet of Things (IoT) devices, where small gadgets and tools can connect to cellular networks without the bulk of a physical SIM card.
6. Travel: For frequent travelers, eSIMs can simplify the process of switching to a local carrier when abroad.

While eSIM technology offers several advantages, its adoption depends on mobile network operators supporting it. Many operators around the world have begun offering eSIM services, but availability might vary by region and provider.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

1. Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.
2. Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.
3. Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.
4. Access Settings: Open your iPhone's "Settings" app.
5. Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."
6. Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.
7. Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

Two versions of this product are available: one is data-only, while the other supports both voice and data services. The data-only version permits you to use data exclusively, whereas the other version allows you to make or receive calls, send or receive SMS messages, and use data.

Apple states that the iPhone 14 can accommodate up to eight eSIMs, with the capability to actively use two eSIMs simultaneously for calls, texts, and data usage. This allows for flexibility with eight distinct eSIMs on a single iPhone. However, the number of eSIMs supported can vary among different iPhone models.

Our company offers an extensive selection of prepaid data plans that are tailor-made to meet the unique needs of our customers. We provide data or voice plans that are specific to the country you will be visiting and your data usage requirements. Depending on your particular needs, you can purchase either a data or voice plan from us.

No, the iPhone 10 does not support an eSIM. The first apple phone to support an eSIM starts from iPhone XS and iPhone XR. All the previous models are not supported with eSIM.

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

We provide number starting with +44. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received in both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.

The validity of your plan will vary depending on the specific plan you purchase. Each plan has its own designated validity period. When you select a plan, the corresponding validity duration will be clearly stated. It is important to review the details of each plan to understand the validity period associated with it. This will ensure that you have the appropriate timeframe to utilise the services included in your chosen plan. If you have any questions or need further clarification regarding the validity of a specific plan, please feel free to contact our customer support team. They will be more than happy to assist you.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@matrix.in, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

List of countries covered are mentioned as part of the plan that you buy.

We offer the flexibility to purchase your eTravelSim either before your trip or after arriving at your destination. This allows you to choose the option that best fits your needs and preferences. Whether you prefer the convenience of having your eTravelSim ready to go before your trip or upon arrival, we're here to support you every step of the way.

Once you have installed your eTravelSim on a device, it will be activated and ready to use. We recommend that you choose the device you wish to use the eTravelSim carefully, as it cannot be transferred to another device once it is installed. This ensures that you have a secure and reliable connection on your chosen device throughout your travels.

You may check compatibility of your device for Esim by clicking here Check Device Compatibility

No, Samsung Galaxy S10 does not support an eSIM.

No, only the P40 and P40 Pro models are compatible. 

To check the balance of your Thailand eSIM, kindly dial *101# on your device. This will provide you with an up-to-date overview of your remaining balance. Please don't hesitate to contact our customer support team with further questions or assistance.

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

Our eSIM plan provides unlimited data throughout the agreed-upon duration. However, the network provider may exercise their prerogative to implement a Fair Usage Policy to ensure optimal network performance for all users.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.