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Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

The ETravelSim Portugal eSIM works across Lisbon, Porto, Coimbra, Braga, Aveiro, and Évora with strong 4G/LTE coverage on a major Portuguese network. Expect reliable signal at Lisbon Humberto Delgado Airport (LIS), Porto Sá Carneiro Airport (OPO), Belém Tower, the Alfama district, Porto Ribeira riverfront, and along the A1 and A2 motorways. Use it for Google Maps, Bolt and Uber rides, hotel bookings, ticket apps for Tram 28, and WhatsApp without interruption. Indoor signal can soften in narrow stone-walled streets like Alfama and Ribeira where ancient buildings block frequencies.

The ETravelSim Portugal eSIM works across the entire Algarve corridor from Faro Airport (FAO) through Lagos, Albufeira, Tavira, Portimão, and Sagres with strong 4G/LTE coverage at beaches, marinas, and coastal towns. Expect reliable signal at the Ponta da Piedade cliffs, Praia da Marinha, the Benagil Cave boat tour areas, and along the EN125 coastal road. Coverage holds at major resort villages and main beach access points — useful for booking Bolt rides from remote beaches.

Confirm with ETravelSim support whether this Portugal eSIM extends to the autonomous regions of Madeira and the Azores before purchase, because some Portugal-only travel eSIMs cover the mainland only and not the islands. Both are formally part of Portugal and the EU, but partner network roaming arrangements vary. If covered, expect reliable 4G in Funchal (Madeira), Ponta Delgada (São Miguel), and main island towns. Signal softens in deep volcanic craters, on Pico do Arieiro at high altitude, and in mountainous interior trails — universal across all Portuguese carriers.

The ETravelSim Portugal eSIM works in the main Douro Valley villages including Pinhão, Peso da Régua, and the Quinta wine estates with reliable 4G at accommodations and main roads. Signal can drop briefly on the Douro train between vineyards and on river boat sections through narrow gorges. Alentejo plains around Évora, Monsaraz, and Marvão have generally good 4G coverage at towns and main roads, but thinner signal at remote farms and cork-oak forests. Save offline maps before remote wine tours.

The ETravelSim Portugal eSIM works across the entire Algarve corridor from Faro Airport (FAO) through Lagos, Albufeira, Tavira, Portimão, and Sagres with strong 4G/LTE coverage at beaches, marinas, and coastal towns. Expect reliable signal at the Ponta da Piedade cliffs, Praia da Marinha, the Benagil Cave boat tour areas, and along the EN125 coastal road. Coverage holds at major resort villages and main beach access points — useful for booking Bolt rides from remote beaches.

Portugal has three major mobile networks: MEO (Altice Portugal — largest with strongest nationwide and rural coverage), Vodafone Portugal (strong urban performance and 5G), and NOS (third-largest, independently rated as the strongest network on Madeira). Multi-network travel eSIMs typically connect to whichever local carrier has the strongest signal in your location. For rural Alentejo or Douro travel, MEO has the broadest reach; for Madeira specifically, NOS is the gold standard. Confirm the specific network with ETravelSim support before purchase if your itinerary includes the islands.

Portugal has nationwide 5G coverage in Lisbon, Porto, Braga, Coimbra, Faro, Cascais, and most of the Algarve corridor with all three major carriers (MEO, Vodafone, NOS) providing 5G. The ETravelSim Portugal eSIM may connect at 4G/LTE only depending on the partner roaming arrangement — confirm 5G availability with support before purchase if it's essential. 4G/LTE in Portuguese cities typically delivers 40 to 120 Mbps, fast enough for streaming, video calls, navigation, and remote work without issue.

For a typical 5 to 7-day Lisbon and Porto city trip, 5 GB to 10 GB is enough for most travelers. A 10 to 14-day trip adding the Algarve, Sintra, and Douro Valley with daily Google Maps, ride-hailing, and casual photo uploads usually needs 10 GB to 25 GB. Heavy users uploading content from beach trips, attending Lisbon's nightlife or working remotely from Ericeira surf cafés should pick the unlimited plan. Hotspot and tethering are allowed on the fixed-data plans but not on Unlimited plans, which are designed for single-device use.

Validity on the ETravelSim Portugal eSIM starts the day you begin using it in Portugal, when your phone first connects to the local network on arrival. You can purchase weeks in advance, install the QR code at home before flying, and the timer only starts on first connection. Installing at home is the safer option because you'll know before boarding the eSIM is set up correctly. Don't delete the eSIM profile after installation — reinstallation may not be possible.

The ETravelSim Portugal eSIM is data-only by default, with no Portuguese phone number unless your selected plan specifically includes the UK-based mobile number with free incoming calls (a feature available on some ETravelSim European plans). Confirm with ETravelSim support which configuration applies to the plan you select before relying on calls. For most travelers, WhatsApp, FaceTime, Telegram, and Signal handle voice calls fluidly over the data connection. Keep your home SIM active in your phone for OTPs and emergency calls, with cellular data turned off on that line.

The ETravelSim Portugal eSIM is for Portugal only, so data stops the moment you cross into Spain on a Lisbon-Madrid bus, an Algarve-to-Seville drive, or a ferry to Morocco from Tarifa. Iberian tours (Lisbon → Madrid → Barcelona) and Portugal-Morocco combos are common patterns. For multi-country European trips, ETravelSim sells a Europe eSIM covering 35+ countries on a single plan including Portugal and Spain. Morocco isn't on the European plan and would need a separate Morocco eSIM. If anything goes wrong with activation, contact support 24/7 via WhatsApp at +65 9236 1258, the on-site chat, or support@etravelsim.com with your order number.