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For online chat, click on the "Chat" button below

Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

The ETravelSim Romania eSIM runs on Vodafone Romania, one of the country's three major mobile networks alongside Orange Romania (the largest) and Digi Mobil (RCS). Vodafone is independently rated as particularly strong in the Danube Delta and Carpathian regions per 2026 reviews — useful for travellers heading to Transylvania, Maramureș, or the Delta. For pure city travel, all three Romanian networks deliver comparable urban performance, but Vodafone's mountain reach is the genuine selling point on this plan.

The product spec on this page lists the Romania eSIM as 4G/LTE. Vodafone Romania operates 5G in Bucharest, Cluj-Napoca, Timișoara, and other major cities, but this eSIM may connect at 4G/LTE only depending on the partner roaming arrangement. 4G/LTE in Romanian cities typically delivers 30 to 80 Mbps — fast enough for streaming, video calls, navigation, and remote work without issue. If 5G is essential for your use case, confirm with ETravelSim support before purchase.

For a typical 3 to 5-day Bucharest city break, 5 GB is enough for most travelers. A 7 to 10-day trip adding the Transylvania castle circuit, Brașov, and Cluj-Napoca with daily Google Maps, ride-hailing, and casual photo uploads usually needs 10 GB to 25 GB. Heavy users uploading content from Carpathian road trips, attending Untold Festival in Cluj, or working remotely from Bucharest cafés should pick the unlimited plan. Romanian intercity travel involves significant navigation and live booking lookups — 25 GB is the sensible floor for a 10-day road trip.

Validity on the ETravelSim Romania eSIM starts the day you begin using it in Romania, when your phone first connects to Vodafone on arrival. You can purchase weeks in advance, install the QR code at home before flying, and the timer only starts on first connection. Installing at home is the safer option because you'll know before boarding the eSIM is set up correctly. Don't delete the eSIM profile after installation — reinstallation may not be possible.

The ETravelSim Romania eSIM includes a UK-based mobile number (+44) with free incoming calls — anyone in the world can call your assigned UK number and reach you in Romania at no cost to you. Outgoing calls aren't included, so use WhatsApp, FaceTime, or Skype for outbound voice. The UK number is useful for receiving callbacks from hotels, tour operators, or family who would otherwise pay international rates to reach you. This feature is unusual for travel eSIMs and a genuine differentiator on Romania plans.

Hotspot and tethering are allowed on the ETravelSim Romania eSIM's fixed-data plans (5 GB, 10 GB, and 25 GB), but not on the Unlimited plans, which are designed for single-device use. If you need to share data with a laptop or another phone — common for digital nomads working remotely from Bucharest or Cluj-Napoca cafés — pick the 25 GB fixed plan. Tethered data draws from your plan allowance like any other usage.

The ETravelSim Romania eSIM is for Romania only, so data stops the moment you cross into Bulgaria, Hungary, Serbia, Moldova, or Ukraine. Romania trips often combine with Sofia or Veliko Tarnovo in Bulgaria, Budapest weekend trips, Belgrade visits, or Chișinău extensions in Moldova. Romania is in the EU and Schengen, so a Europe eSIM covering 35+ countries on a single plan is the smarter choice for multi-country itineraries. ETravelSim sells one starting at $4 covering all of Romania's neighbours except Moldova. If anything goes wrong with activation, contact support 24/7 via WhatsApp at +65 9236 1258, the on-site chat, or support@etravelsim.com with your order number.